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Account Management Jobs

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Manager- Corporate Relationship & Account Management
  • Job type: Permanent
  • Location: Sydney
  • Salary: Competitive
  • Description My client is a top Credit Rating Agency with a Global Presence. They are currently seeking an experienced Relationship Manager to join their Relationship &...
Sourcing Manager
  • Job type: Permanent
  • Location: Boston
  • Salary: Competitive
  • Description My client is a leading and award-winning private company providing Research & Development outsourcing services to bio-pharmaceutical, medical device, biotechnology, and pharmaceutical companies and
Relationship Manager – Wholesale Business
  • Job type: Permanent
  • Location: Zürich
  • Salary: Competitive
  • Description Working on behalf of a Global Investment Manager, my client is looking to hire a Junior Relationship Manager in Zurich to manage relationships with their...
Account Management - Entry Level - NYC
  • Job type: Permanent
  • Location: New York
  • Salary: Competitive
  • Description Phaidon International is known as a preeminent staffing agency in America that has been named a ‘Top Fastest-Growing Staffing Agency in America’ (Staffing Industry Analysts)...

Account Manager Salary, Job Description and Skill Requirements 

Account Managers are responsible for managing and maintaining long-term relationships between customers and a company. They are responsible for finding new business opportunities with existing relationships, liaising with stakeholders, developing a portfolio of clients and ensuring timely delivery of work to clients. 

In addition to relationship management, account managers may also be responsible for strategic planning, project management, product design, sales support, logistics, service application, and marketing.

Employment Outlook and Salary 

In general, account managers receive remuneration both through a salary and commission. The average salary for account managers in the US is $51,181 per annum. In the UK, account managers receive an average salary of £26,499 a year. Salary depends on skills, sector, industry knowledge and experience, with business development skills and a relevant degree also leading to a higher earning potential.

The overall outlook and job trends in this space change by industry, with sectors varying in growth rates. Ultimately therefore, identifying a high growth industry is the key to ensuring long-term career progression in this field.

Job Description
Account managers are responsible for building relationships with customers or clients, identifying new business opportunities and answering any client questions or concerns as well as liaising between cross-functional internal teams and preparing sales reports. They may be in charge of a number of different accounts, overseeing account executives in order to achieve higher sales targets. Account managers need to know how to meet team-wide sales quotas and must be ambitious in their approach. Occasional travel is normally required for the position. 

Account Manager duties include:

  • Generate new revenue through cross-selling and upselling 
  • Build, maintain and manage long-term relationships with clients
  • Operate as point of contact for clients or customers
  • Communicates client demands and needs to key stakeholders
  • Ensure clients receive requested services and products in a timely manner
  • Identify potential opportunities for business growth
  • Track and forecast client account metrics
  • Coordinate and collaborate with other team members to ensure consistent service across all accounts
  • Work to carry out client goals while also meeting company goals
  • Meet deadlines and manage multiple clients simultaneously
  • Maintain client records

Key Skills & Qualifications

Account managers build and develop relationships with clients and are responsible for the management of company sales. With this in mind, they’re main responsibility is to build a rapport with the client of that particular account. Account managers must balance the goals of the organization with the needs of the customer, be goal-oriented and have strong interpersonal skills. 

A bachelor’s degree in business, finance, communications, marketing, economics, accounting or similar is often required for the position however experience is important and requirements vary across sectors. Account managers must be skilled at making presentations, should have a solid foundational knowledge using account management software, understand consumer behavior and have strong communication skills. Knowledge of a second language can also be advantageous in this field.

Account managers should have the following core skill-set:

  • Sector Knowledge
    An effective account manager should have relevant sector knowledge and understand the priorities and goals of the company. They should display and embrace the core values of the business and have adequate knowledge of both the industry as well as the service and product offered by the company. Moreover, an account manager should be aware of the competition and have a good knowledge of their strengths, vulnerabilities and weaknesses.
     
  • Customer Relationship Oriented
    It’s crucial that an account manager is customer focused, going the extra mile where necessary. Building client loyalty is essential to ensure client retention and growth.
     
  • Strong Communication
    Strong and effective communication skills are a must as account managers must establish one-on-one rapport with clients, as well as needing to prepare professional presentations and detailed reports. Account managers should be able to clearly articulate the services and products offered by the company.

  • Results-Oriented
    Account managers must be able to generate results based on a thorough understanding of client needs. Through building trust and establishing rapport, an account manager should be able to secure and maintain high-value accounts.

  • Good Business Judgment
    The role is particularly sensitive to business trends and industry shifts in the competitive marketplace so business acumen is an essential trait for account managers who need to be able pursue new opportunities and identify areas for growth.