Accessibility Links

How AI Will Impact the HR Workplace

Written by: Ryan Monk
Date: 20 February 2018

Depending on who you talk to, artificial intelligence (AI) is either a peril or a prospect to the human workforce. Stephen Hawking and Elon Musk fear it is a threat, but with experts suggesting AI could be billions of times smarter than humans, its potential to shake up business cannot be overlooked.

AI is poised and ready to take HR by storm. It is already adding value to organizations that adopted the technology early on, streamlining activities and improving the candidate experience. It could even hold the key to stamping out unconscious bias from the HR process.

Here is what you need to know about AI to get ahead of the competition.

WHAT ARE THE KEY BENEFITS FOR HR?

Taking the human out of human resources does not mean technology replacing people, it means technology enhancing human capability.

Businesses have high hopes for AI. Here are some of the key benefits AI can bring to HR practices:

1 Eliminate bias

By relying on data rather than intuition or perception, AI reduces the potential for human bias. Ignoring factors such as gender means AI can remove unconscious bias from the hiring process. However, companies need to tread carefully. A business employing predominantly white males could find AI compounds the problem by selecting candidates with similar academic and employment experiences to existing employees. Humans and AI need to work together to circumvent biases.

2 Advance candidate assessment

Employers are able to target the strongest of candidates through analysis that goes beyond a simple job description match. Focusing on performance, culture and career-alignment analysis, AI can quickly identify whether or not a candidate is a good fit.

3 Data-driven decision-making

AI interprets data sets in a way that allows decision making to take on a predictive quality. Through predictive analytics, AI offers greater insight into staff satisfaction and identifies solutions to problems before they become an issue.

4 Free-up employee time

According to research by Accenture, AI is projected to increase workplace productivity by up to 40%.[1] AI removes many of the time-heavy duties that are part of the HR function and gives teams more time to concentrate on other tasks, such as performance management and improving the employee experience.

WHAT ARE THE POTENTIAL USES?

There is more to AI than improving the quality of hiring decisions. To maximize its benefits, HR professionals need to assign it specific tasks.

AI transforms sentiment analysis from a static snapshot into a real-time, in-depth assessment of the company’s social framework, taking a measure on engagement, social connection and emotion.

AI can also be used to categorize employee feedback into areas such as compensation, work/life balance or benefits, meaning HR teams can instantly integrate key insights into future strategy.

Another way AI is driving better decision-making is through smart assistants and chatbots. Managers are alerted to concerns across the organization and can address them immediately (with Alexa-style assistants) and can enhance employee experiences thanks to the personal interactions offered by chatbots.

AI will bring disruption to the HR sector, but the new job roles, skill sets and mind sets are all part of the IT talent evolution. With the right team in place, you can take full advantage of the way AI is revolutionizing HR. If you are looking for specialist AI talent, get in touch with Glocomms today.