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The Growing Importance of Top ServiceNow Talent 2019

Date: 10 January 2019

Technology is disrupting and transforming the way we live and work, and 2019 promises to be yet another exciting year in the sector.   

While projected global spend in IT is expected to slow this year according to S&P Global, it predicts double-digit growth in SaaS. That forecast is supported by Gartner who predict a rise in global IT spend of 3.2% to $3.8 trillion in 2019. Cloud software is expected to increase by over 22% with SaaS driving growth in all software segments[1].

The disruptive effects of digital transformation are driving this shift, making it the business priority in 2019. Today, every enterprise wants to connect with its client base digitally. A digital transformation strategy supported by AI and machine learning is the key to achieving that.

Leading the way in delivering the digital enterprise is ServiceNow, working with business leaders to reimagine the future of work.

A track record of growth and accolades

ServiceNow has been growing exponentially for the last few years. What’s more:

  • Forbes named ServiceNow the world’s most innovative company in 2018[2], cementing its position as the number one IT partner for the world’s largest organizations. More than 5,000 companies globally use ServiceNow to drive their digital transformation.
  • For the fifth consecutive year, Gartner named ServiceNow as a Leader in the Magic Quadrant IT Service Management Tools[3]. Its ‘completeness of vision and ability to execute’ were cited as two key reasons for this ongoing success.
  • Industry experts are confident the company will continue to innovate, highlighting areas such as mobile apps and sentiment analysis.[4]
  • Financial forecasts suggest ‘limitless growth’, predicting it will surpass its goal of achieving $4 billion in revenue by 2020 and achieve $10 billion by 2027[5].
  • ServiceNow is expected to expand its growth within the public sector following the announcement of its alliance with Microsoft to deliver digital workflows through the Azure Government Cloud. The aim of this alliance is to enable federal agencies to transition to the cloud more rapidly and securely. The US State Department became its largest platform customer in 2018[6] and ServiceNow has ambitions for continued international expansion.

An integrated cloud delivered PaaS (Platform as a Service)

With customer retention levels at 98% the appeal of ServiceNow is reinforced by the benefits it brings to its customers on their path to digital transformation, for example[7]:

  • It delivers a model to define, structure and automate workflows which eliminates e-mail and spreadsheets to improve service delivery.
  • A fairly low degree of configuration is required, minimizing time-to-productivity.
  • It empowers the modern enterprise to work more rapidly on an efficient platform with an open architecture.
  • ServiceNow’s platform is flexible, powerful and transforms the way in which work is done, offering an intuitive user experience.
  • Built-in dashboards and analytics provide real-time, actionable information, enabling smarter decisions powered by machine learning.
  • Designed in the cloud for larger organizations, ServiceNow is robust and scalable, built with agility to rapidly respond to the demands of enterprise IT.

What next for ServiceNow?

As the tech sector awaits its 2018 Q4 and Full Year financial results due on 30th January, it’s business as usual for ServiceNow as it continues to fulfil those predictions of ‘limitless growth’ and deliver the digital enterprise to its customers.

Will it continue to hold its #1 position in the market? WorkDay and Salesforce are sure to remain hot on its heels but we wouldn’t bet against it.

Recruiting ServiceNow talent in a skills shortage

Matt Batchelor, Vice President of Glocomms, comments, “The rapid growth of ServiceNow has led to a sharp rise in the demand for IT professionals with sought after skills. By focusing on this niche area, Glocomms has successfully sourced a market leading talent pool of interim and contractor specialists with specific ServiceNow skillsets, including Discovery, Asset Manager, and CMDB. We look forward to continuing to work with employers and top talent to address the ongoing skills shortage in this critical market in 2019.”

To learn more about these hiring trends, get in touch with Glocomms today.

 



[1] https://www.gartner.com/en/newsroom/press-releases/2018-10-17-gartner-says-global-it-spending-to-grow-3-2-percent-in-2019

[2] https://www.forbes.com/innovative-companies/#242184081d65

[3] https://www.businesswire.com/news/home/20180823005779/en/ServiceNow-Named-Leader-Gartner-Magic-Quadrant-Service

[4] https://www.acorio.com/servicenow-predictions-2019/

[5] https://www.investors.com/news/technology/servicenow-stock-cloud-computing/

[6] https://diginomica.com/2018/10/25/government-opens-up-for-servicenow-as-customer-growth-continues-to-swell/

[7] https://blog.vsoftconsulting.com/blog/5-reasons-your-company-should-use-servicenow