Group Application Manger
Phaidon International is global recruitment and talent consultancy businessโฆ one of the fastest growing in the world. To support this continued growth, the organization has invested heavily in a global transformation project. This programme has transformed the business from an on-premise technology estate to a fully cloud enabled technology landscape operating on the Microsoft cloud.
In order to leverage this investment, we are now looking to build a first-class team that is passionate about leveraging technology and working with our colleagues to optimize performance of the business and support its continued growth.
Role Description
The group applications manager is responsible for managing the operational support, maintenance, and development activities for front end business applications. The position combines managerial responsibilities with in-depth hands-on technical expertise. The manager is responsible for appropriate staffing, staff management, performance management, and continuous service improvement.
Essential duties and responsibilities
* Provide oversight and management to the front-end application team to deliver IT services
* Assesses user needs to provide support and proactive service, including analysis of opportunities in order to take advantage of available tools i.e. Mercury, Talent.
* Acts as a focal point for communicating related system problems within the department and collaborates with other teams and vendors on changes, fixes, and updates
* Manages the release process for applications which includes effective department wide and end user communication
* Manages testing scripts and identifies opportunities for improvement
* Negotiates resolution of conflicting requirements across the agencies and/or departments
* Sets and measures performance objectives and provides regular one-on-one feedback to all members of the team
* Hires and evaluates the performance of direct reports and provides ongoing coaching and staff development.
* Addresses individual staff performance problems as needed
* Manages delivery and SLAs by guiding incident resolution, problem management, maintenance, and enhancement tickets raised by the end users for assigned applications
Person Specification
* Experience of implementing IT applications for a similar environment
* Project management experience through a project management life cycle (Essential)
* Database administration of front-end systems including day to day maintenance, troubleshooting and development
* Document Management experience (2 + years)
* CRM Implementation & management (2 + years)
* Understanding of CRM Systems (Essentials)
* An understanding of infrastructure and networks
* Able to approach challenges with a diagnostic approach and to be able to find new solutions to difficult IT and business problems.
* Able to work with 3rd party support vendor to deliver a high level of service to users (Essentials)
* Able to liaise with both internal customers and external companies at all levels in an efficient manner
* Experience of Business process Improvement aligned to support IT implementations
* Team Management experiencing in managing SME's, SA and Power BI Developers (Essential)
* Hands on' - Results orientated
Qualifications
A Bachelor's degree in computer science, management information systems, or related field, or equivalent combination of education and work experience is required.
