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Client Services Director

  • Job type: Permanent
  • Location: London
  • Salary: Competitive
  • Job reference: RTGW483
  • Sector: Commercial, EPM Scientific
  • Date posted: 29/03/2018
Client Services Director

London, United Kingdom

A leading Medical Communications Agency company is seeking an experienced Director of Client Services to be based in central London, United Kingdom. This international organisation is seeking to expand their Client Services team following a strong period of growth.  The Account Director will enjoy great autonomy in their work as well as exposure to leadership responsibility as they mentor less experienced Client Services personnel in the team.  


This global company specialises in a variety of therapeutic areas including oncology, infectious diseases and rare diseases, and any candidate will be expected to possess experience in core and/or niche therapeutic areas.

Responsibilities:
  • Ultimate responsibility for overall account and company performance, financial performance and growth.
  • Account direction – strategic consultancy and marketing insight.
  • Client interface – overall relationship, strategic overview, service quality, issues management.
  • Overall account team leadership and motivation.
  • Resource planning in co-ordination with other departments.
  • Leads specific new-new business activities/supports AM in account(s) business development.
  • Contribution to company initiatives to improve business performance.
  • To manage and develop line reports (mentor as required
 
Skills and Experience Required:
  • 10-15 years ‘relevant’ experience (pharma/agency or equivalent)
  • A life sciences degree, ideally combined with a Master’s or PhD or equivalent
  • Ability to run an account from year-to-year, ensuring forecasts are met through account team.
  •  Motivational and group management ability.
  • Excellent interpersonal / relationship development skills – able to influence colleagues and clients.
  • Highly adept at business development.
  • Strategic insight, judgement and problem-solving skills – able to identify issues and resolve them.
 
Package:
  • Competitive Salary
  • Ongoing training programme provided
  • Career development plan
  • Flexible working – including WFH arrangements
  • Private healthcare and life assurance
  • 33 days holiday (inclusive of bank holidays)
  • Group pension plan
 
How to apply:
Apply here if you are interested in this opportunity or if you would like a confidential discussion about your career opportunities please contact: robert.gwillim@epmscientific.com or phone +442037588791
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