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Client Services Proffesional

  • Job type: Permanent
  • Location: New York
  • Salary: Competitive
  • Job reference: IAclientservices
  • Sector: Operations, Phaidon International
  • Date posted: 11/08/2017
Phaidon International is a rapidly growing business specializing in recruitment across STEM (Science, Technology, Engineering, and Mathematics) job markets, with offices in New York, San Francisco, Boston, Chicago, London, Zurich, Singapore and Hong Kong. It’s an exciting time of growth and change for us and a great time for someone to join our vibrant New York City office. 

We are looking for a Junior Client Service Professional to support our newly launched Phaidon Partnership Program for a 3 month contract, with the opportunity to move full time if successful. We are continuing to invest heavily in the services we offer to our clients and this role will provide a valuable contribution to that ongoing effort. This person will be an important part of our team whilst having the opportunity to learn about the Financial Services industry and its niche verticals that we support. 

Duties and responsibilities include:
  • Utilize various software and tools to input data in order to develop market maps of key stakeholders at relevant organizations. Monitor and assist with the management of online systems and portals;
  • Data entry to support tracking of client, consultant and candidate activity;
  • Promote compliance with internal policies and best practices;
  • Regular reporting on people analytics, consultant activity and client engagement in order to provide internal stakeholders with visibility on key performance indicators;
  • Assist with implementing internal and external work flows and information exchanges. Provide management with recommendations for continuous improvement;
  • Support quality assurance by reviewing and revising documentation/correspondence prior to it being sent to clients;
  • Arrange meetings and assist with event planning. Assist with the coordination of interviews and recording of client feedback;
  • Research/gather information on key topics and present findings.

The Phaidon Story:
Phaidon International is one of the fastest-growing STEM Recruitment Companies in the world, and outside of recruitment we have also continued to be one of the fastest-growing businesses, in any industry, globally (Sunday Times International Track 2017). Since expanding to America in early 2013 we have grown from 7 to 200 consultants and 1-5 offices with a CAGR of 83% over the last 4 years.

We are now looking for new talent to join the Phaidon Family and help us achieve our vision of becoming the fastest-growing STEM recruitment business in the world hitting headcount of 1000 globally in 2020!
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