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Global IT Support Technician

  • Job type: Permanent
  • Location: London
  • Salary: Competitive
  • Job reference: 451333/001_1560337757
  • Sector: IT & infrastructure, Selby Jennings
  • Date posted: 12/06/2019

Responsibilities:

  • Delivering IT Support to all global users including investments professionals, operational teams and software developers
  • Ensuring the team meets its established Key Performance Indicators (KPIs) and Service Level Agreements (SLAs)
  • Helping the team build its capabilities through the adoption of best practice processes that are highly tailored to the business needs.


Skills / Experience / Attributes:

  • Familiarity with IT and the confidence to support global users and systems based on the following technology set would be beneficial:

    • PowerShell Scripting experience
    • Microsoft Application Stack (Windows, Office, Exchange, SCCM, Active Directory)
    • Cloud Services (Office 365, Azure AD, AWS)
    • Citrix and VPN remote access solutions
    • Mobile Device Management
    • ServiceNo
    • Excellent communication skill

  • Certification obtained in CompTIA A+, N+ or Microsoft MCTS would be beneficial
  • Certification or experience working with ITIL, CoBiT or ISO standards would be beneficial
  • Previous experience working with software development teams is considered an asset
  • Financial Services industry exposure would be beneficial
  • Individuals who have shown the ability to excel and have a strong academic record would also be considered.
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