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Head of Complaints Handling

  • Job type: Permanent
  • Location: Frankfurt am Main
  • Salary: Competitive
  • Job reference: PIMIMMEPMJG
  • Sector: Quality Assurance, EPM Scientific, Quality
  • Date posted: 19/02/2018

A Market Leader in the field of Immunohematology Products, Fully Automated Drug Delivery Devices and Software focusing on Data Management is seeking an experienced Complaints Handling Specialist based in Frankfurt, Germany.

The US-based organisation began Laboratory Automation in 1998 and has since then played a pivotal role in making Blood Transfusions safe for Patients worldwide. The Head of Complaints Handling will be solely responsible for the Complaints Management associated with the company’s Quality Management Systems.



–      Identifying Customer Complaints and Conducting Complaints Investigations Throughout Europe

–      Quality Management System Development (ISO13485)

–      Supervising Tests Performed in Product Investigation Lab

–      Working Daily in a Regulated IVD Industry


Skills and Experience Required

–      BSc Qualification or Above (Biology/Chemistry)

–      Knowledge of International Regulations (ISO13485, 9001, IVDD, GMP)

–      Experience in Immunohematology/Blood/Blood Banking

–      Fluent German and English


What this Job Offers You

–      Working in a Diverse and Forward-Thinking Company

–      Challenging Day-to-Day Tasks and Responsibilities

–      Security of an Ever-Growing Organisation

–      Central Location with Vast Travel Routes


How to apply

Apply here if you are interested in this opportunity or if you would like a confidential discussion about your career opportunities please contact or phone +44 203758 8818.



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