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Head Of Customer Service

  • Job type: Permanent
  • Location: London
  • Salary: Negotiable
  • Job reference: 360873/001_1539526562
  • Sector: Distribution, DSJ Global
  • Date posted: 14/10/2018

Job description:

We are exclusively supporting a fast-growing and extremely innovative pharmaceutical company in London who are looking for a global head of Customer Service operations. Due to recent changes in the organisation, they are searching for a strong professional who is capable of creating new customer services processes and tools to give customers the best experience as possible. This will have a key focus on aligning communications and coverage of key account management for established and also new product launches.

The Role:

  • Creating new customer services processes globally
  • Centralise all customer service which at the moment is on a regional level
  • Work closely with pharmaceutical wholesalers to improve their experience
  • Ensure that the organisation is in a good place to manage all returns, delays and cash collections

The Person:

  • 5+ years of customer services experience
  • Strong analytical skills and educational background
  • Experience working in the pharmaceutical industry is an essential
  • Able to work successfully across multiple functions

The Offer:

  • Competitive salary and comprehensive benefits;
  • Extremely good visibility leading to progression opportunities
  • Some International travel
  • Invaluable Experience building a completely new customer services function

Apply:

If you are interested in this opportunity, or any other potential roles that may be available to you, apply below for a confidential discussion or contact me directly on +442037588988

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