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IT Incident Manager

  • Job type: Contract
  • Location: Hamburg
  • Salary: Competitive
  • Job reference: 448183/001_1559581058
  • Sector: Glocomms, Software Development & Architecture
  • Date posted: 03/06/2019

This is a long-term freelance requirement for an IT Incident Manager to join an exciting project for a Global customer.

Responsibilities:

  • Be the point of contact for all Major Incidents
  • Monitor the incidents to ensure that the Service Level Agreement are respected
  • Identify, initiate, schedule and conduct incident reviews
  • Responsible for planning and coordinating all the activities required to perform, monitor, and report on the process
  • Represent the first stage of escalation for Incidents
  • Monitor the workload per Tier 1 Analyst
  • Ensure the closure of all resolved and end-user confirmed Incident records
  • Provide guidance to the Incident Process Coordinators
  • Establish continuous process improvement cycles where the process performance, activities, roles and responsibilities, policies, procedures and supporting technology is reviewed and enhanced where applicable.

Requirements;

  • Strong IT Management experience
  • Good experience in ITIL and SLA
  • Fluent German and English speaking

If you are interested then please apply with your CV.

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