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IT Support Technician - Global Investment Manager

  • Job type: Permanent
  • Location: London
  • Salary: Competitive
  • Job reference: 451333/006_1562947529
  • Sector: IT & infrastructure, Selby Jennings
  • Date posted: 12/07/2019

GLOBAL IT SUPPORT TECHNICIAN

Responsibilities:

  • Delivering IT Support to all global users including investments professionals, operational teams and software developers
  • Ensuring the team meets its established Key Performance Indicators (KPIs) and Service Level Agreements (SLAs)
  • Helping the team build its capabilities through the adoption of best practice processes that are highly tailored to the needs of the business

Skills / Experience / Attributes:

Familiarity with IT and the confidence to support global users and systems based on the following technology set would be beneficial:

  • PowerShell Scripting
  • Microsoft Application Stack (Windows, Office, Exchange, SCCM, Active Directory)
  • Cloud Services (Office 365, Azure AD, AWS)
  • Citrix and VPN remote access solutions
  • Mobile Device Management
  • ServiceNow
  • Excellent communication skills
  • Certification obtained in CompTIA A+, N+ or Microsoft MCTS would be beneficial
  • Certification or experience working with ITIL, CoBiT or ISO standards would be beneficial
  • Previous experience working with software development teams is considered an asset
  • Financial Services industry exposure would be beneficial
  • Individuals who have shown the ability to excel and have a strong academic record would also be considered.

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