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Senior Aerospace Service Center Operations Manager

  • Job type: Permanent
  • Location: Irvine
  • Salary: Competitive
  • Job reference: C0090
  • Sector: Manufacturing, Engineering and Maintenance, DSJ Global
  • Date posted: 22/12/2017
Our client, a world leader in aerospace manufacturing and technology, is seeking a skilled individual to run the branch aftermarket division.  This individual will act as the primary customer contact for site and divisions of aftermarket products and services including product repairs, exchanges, contract/pricing negotiations, execution of contractual commitments, and assistance with field performance issues.

Responsibilities:
                - Develop site/divisional aftermarket forecasts
                - Coordinate or provide input to comprehensive, multi-year military and commercial aftermarket sales and earnings
                - Plan and direct service center activities to achieve annual sales plan
                - Monitor backlogs and order status throughout year
                - Coordinate with operating and business development divisions in order to develop new sales opportunities for product improvement
                - Support sale and implementation of long term maintenance agreements
                - Participate in contract reviews, negotiations, flowdown and execution of terms and conditions for Product Support Agreements (PSA) and Entry into Service requirements
                - Consult and provide guidance/interpretation on aftermarket contract terms, conditions, and pricing
                - Ensure Customer Service operations including order administration, order status, issue resolution, warranty administration, execution of exchanges, management of hold work center, technical support, and expedited Aircraft on ground (AOG) support
                - Manage service center team to ensure compliance to internal and external requirements
                - Manage department budget and HR actions (staffing, training, compensation)
                - Evaluate and provide performance feedback to ensure individual and team results meet objectives
                - Communicate and implement proper actions to ensure company values and policies
                - Monitor and report on aftermarket sales, customer service and operational metrics
                - Conduct analysis and develop plans of action to correct deficiencies
                - Act as liaison between planning team and account managers to help move inventory
                - Provide input into Sales and Operation Planning (S&OP) process
                -Support technical customer support initiatives to address field performance issues on division products and assists in development of risk mitigation plans
                - Lead continuous improvement processes within service center team
                - Develop working knowledge of CSO business systems (ROL, MSS, etc) and provide continuous coaching to team and new hires

Qualifications
                - Bachelor’s Degree in a technical or business discipline (MBA Preferred)
                - 10 or more years in aerospace or similar high tech industry
                - 5 or more years leading teams involving customer interface, contracting, and negotiations
                - Foster teamwork and inclusion with diverse groups of employees
                - Ability to guide and develop team by coaching, providing feedback, and recognition
                - Thorough knowledge of aerospace products, services, industry competitor practices, regulations, and policies related to customer support for airline, military, and OEM customers
                - Understanding of contractual terms and financial modeling (pricing/cost analysis)
                - Specialized knowledge of aerospace commercial and military contracting and procurement practices
                - Understanding of financial and labor cost systems and production processes
                - Proficient in use of stand and specialized software applications as well as reporting tools
                - Experience developing and responding to inquiries or complaints from regulatory agencies, customers, or members of the business community
                - Ability to effectively and persuasively present information to customers, Division, and Group leadership
                - Overnight, long-distance travel may be required
With our client, you will join one of the worlds leading producers of Aerospace equipment for the industry.
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