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Service Delivery Manager

  • Job type: Permanent
  • Location: Braunschweig, Niedersachsen
  • Salary: Negotiable
  • Job reference: 337653/001_1533820935
  • Sector: BI & Big Data, Glocomms
  • Date posted: 09/08/2018

Leading Global Technology company seeks experienced service delivery manager to provide technical and strategic guidance on-site at a key client location around their SAP/BI systems. The role will be leading a team of cluster leaders and their data analysts. Candidates must have expert technical understanding as well and client relationship skills.

Required

  • Experience with SAP® BI Applications.

  • 15 years industry experience and an additional 5 years directly working in AMS.

  • ITIL Certification or experience.

Personal

  • Analytically thinker with expert problem solving ability.

  • Motivated and driven individual with a passion for technology and leadership.

  • Customer Focused individual with strong experience in developing client relationships.

  • Quality aware.

  • Excellent communication skills required.

Responsibilities

  • Application Service Delivery and Governance responsibility.

  • Responsible for strategy and leadership.

  • Stakeholder management responsibility's.

  • Built client relationships and manage customer satisfaction.

  • Come up with solutions to meet client's requirements.

  • Anticipate business demands and undertake initiatives to develop site capabilities aligned to the business requirements.

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