Service Support Analyst

Location London, England
Salary £35000 - £40000 per annum + + 10% Annual Bonus

Service Support Analyst

Phaidon International is global recruitment and talent consultancy business… one of the fastest growing in the world. To support this continued growth, the organization has invested heavily in a global transformation project. This programme has transformed the business from an on-premise technology estate to a fully cloud enabled technology landscape operating on the Microsoft cloud.

In order to leverage this investment, we are now looking to build a first-class team that is passionate about leveraging technology and working with our colleagues to optimize performance of the business and support it's continued growth.

Role Description

Working as part of a global team, this position is responsible for providing support across our business applications and PC estate. Being the 1st point of contact to our internal customers, you will be responsible for solving up to 80% of the issues raised and will do this remotely or by visiting the end users.

This is an exciting position that seeks positive people with a "can do" attitude. You will be exposed to the latest technologies and will be a key part of the business and wider technology team.

Key Roles, Tasks and Responsibilities

  • Provide 1st & 2nd line support to Phaidon's users across the range of services provided to our staff
  • Work with 3rd party vendors and partners to maintain service
  • Installing authorized software to laptops and desktops
  • Setting up and configuring new devices (laptops, desktops, Mobile)
  • Handling and processing starter and leaver requests and associated actions
  • To deliver work within the agreed SLA's
  • To assist with global project deliverables
  • Responsibility for producing technical documentation and knowledge articles as required
  • Ensuring full compliance of operation within Phaidon Technology policies
  • Assist in the implementation and upgrade of technology systems which are required to meet the tactical and strategic goals of the business
  • Ability to work shift hours (Early start / late start)
  • Ability to travel to our other regional offices

Key Systems supported

  • MS Dynamics 365 CRM
  • MS Office 365 (SharePoint, Teams, Word, Excel, OneDrive etc)
  • MS Power BI
  • Azure AD
  • Windows 10
  • Fuze

Person Specification

The successful candidate will have the following qualities

  • a "can do" attitude
  • a positive outlook
  • Ability to multitask and work under pressure
  • Takes ownership of challenges through to conclusion
  • Proactive
  • Well presented

Knowledge and Experience

  • To include but not limited to:
  • System Administration of Windows 10
  • Microsoft Office 365
  • Antivirus/ Encryption
  • Experiencing in working with helpdesk systems
  • Asset management
  • Azure AD/ Intune experience will be beneficial
  • Networking experience will be beneficial
  • Systems Admiration of CRM systems will be beneficial


  • Educated to AS / A Level (or equivalent)
  • MCP or equivalent certificate
  • 2-3 years of experience in systems and network administration
  • Minimum 1 year experience in Office 365 support
  • ITIL

If you're interested in learning more about the Service Support Analyst role, then please apply directly.